Accessibility Statement
We are committed to ensure that the Ministry of Health & Family Welfare portal is accessible to all users irrespective of device in use, technology or ability. It has been built, with an aim, to provide maximum accessibility and usability to its visitors. As a result this portal can be viewed from a variety of devices such as Desktop / Laptop computers, web-enabled mobile devices; etc.
We have put in our best efforts to ensure that all information on this portal is accessible to people with disabilities. For example, a user with visual disability can access this portal using assistive technologies, such as screen readers and screen magnifiers.
We also aim to be standards compliant and follow principles of usability and universal design, which should help all visitors of this portal.
This portal is designed using XHTML 1.0 Transitional to meet Guidelines for Indian Government Websites and also adheres to level AAA of the Web Content Accessibility Guidelines (WCAG) 2.0 laid down by the World Wide Web Consortium (W3C). Part of the information in the portal is also made available through links to external Websites. External Websites are maintained by the respective departments who are responsible for making these sites accessible.
Ministry of Health & Family Welfare is working towards making its portal accessible for persons with disabilities, however currently Portable Document Format (PDF) files are not accessible.
If you have any problem or suggestion regarding the accessibility of this portal, please write to us to enable us to respond in a helpful manner. Do let us know the nature of the problem along with your contact information.
We are committed to ensure that the Ministry of Health & Family Welfare portal is accessible to all users irrespective of device in use, technology or ability. It has been built, with an aim, to provide maximum accessibility and usability to its visitors. As a result this portal can be viewed from a variety of devices such as Desktop / Laptop computers, web-enabled mobile devices; etc.
We have put in our best efforts to ensure that all information on this portal is accessible to people with disabilities. For example, a user with visual disability can access this portal using assistive technologies, such as screen readers and screen magnifiers.
We also aim to be standards compliant and follow principles of usability and universal design, which should help all visitors of this portal.
This portal is designed using XHTML 1.0 Transitional to meet Guidelines for Indian Government Websites and also adheres to level AAA of the Web Content Accessibility Guidelines (WCAG) 2.0 laid down by the World Wide Web Consortium (W3C). Part of the information in the portal is also made available through links to external Websites. External Websites are maintained by the respective departments who are responsible for making these sites accessible.
Ministry of Health & Family Welfare is working towards making its portal accessible for persons with disabilities, however currently Portable Document Format (PDF) files are not accessible.
If you have any problem or suggestion regarding the accessibility of this portal, please write to us to enable us to respond in a helpful manner. Do let us know the nature of the problem along with your contact information.
Objectives:
The helpline will consist of a team of well-trained agents (Graduate and above) working on inbound and outbound processes, supervised by a Team lead. These agents will be continuously updated with crucial information required to full fill objectives of helpline.
Helpline provides a cloud-based Ticketing system with the features like- generate and resolve tickets, track complete life cycle of the ticket, Real time monitoring & tracking of the ticket, SMS notification to Caller on the ticket status, sharing of Geo location of the vaccination centers. It will also have customized reports with the real time dashboard and Data analytics to understand the pattern. An advanced auto dialer system will be implemented to auto-assign incoming calls to available agents. Helpline also has Quality control mechanism to ensure call quality and appropriate information sharing.
All queries on Rabies prevention and control will be handled by a 16*7 dedicated Rabies helpline, with a dedicated number (15400).
Same helpline also handles queries on snakebite.
Presently this helpline will serve five states: Andhra Pradesh, Madhya Pradesh, Assam, Puducherry, and Delhi.