Privacy Policy
Though
all efforts have been made to ensure the accuracy of the content on this
website, the same should not be construed as a statement of law or used for any
legal purposes. Ministry of Health & Family Welfare accepts no
responsibility in relation to the accuracy, completeness, usefulness or
otherwise, of the contents. Users are advised to verify/check any information,
and to obtain any appropriate professional advice before acting on the
information provided on this website.
Ministry
of Health & Family Welfare website does not automatically capture any
specific personal information from any user (like name, phone no. or e-mail
address) that allows this Ministry to identify any user individually when users
visit the site. Users can generally visit the site without revealing Personal
Information, unless users choose to provide such information.
Site
Visit data
This
website records user’s visit and logs the following information for statistical
purposes -users server’s address; the name of the top-level domain from which
users access the Internet (for example, .gov, .com, .in, etc.); the type of
browser users use; the date and time users access the site; the pages users
have accessed and the documents downloaded and the previous Internet address
from which users linked directly to the site.
We will
not identify users or their browsing activities, except when a law enforcement
agency may exercise a warrant to inspect the service provider’s logs.
Cookies
A
cookie is a piece of software code that an internet web site sends to user’s
browser when users access information at that site. This website does not use
cookies.
Email
Management
User’s
email address will only be recorded if users choose to send a message. It will
only be used for the purpose for which users have provided it and will not be
added to a mailing list. Website user’s email address will not be used for any
other purpose, and will not be disclosed, without user’s consent.
Collection
of Personal Information
If users
are asked for any other Personal Information users will be informed how it will
be used if users choose to give it. If at any time users believe the principles
referred to in this privacy statement have not been followed, or have any other
comments on these principles, please notify the webmaster through the contact
us page.
Note:The
use of the term "Personal Information" in this privacy statement
refers to any information from which user’s identity is apparent or can be
reasonably ascertained.
Objectives:
The helpline will consist of a team of well-trained agents (Graduate and above) working on inbound and outbound processes, supervised by a Team lead. These agents will be continuously updated with crucial information required to full fill objectives of helpline.
Helpline provides a cloud-based Ticketing system with the features like- generate and resolve tickets, track complete life cycle of the ticket, Real time monitoring & tracking of the ticket, SMS notification to Caller on the ticket status, sharing of Geo location of the vaccination centers. It will also have customized reports with the real time dashboard and Data analytics to understand the pattern. An advanced auto dialer system will be implemented to auto-assign incoming calls to available agents. Helpline also has Quality control mechanism to ensure call quality and appropriate information sharing.
All queries on Rabies prevention and control will be handled by a 16*7 dedicated Rabies helpline, with a dedicated number (15400).
Same helpline also handles queries on snakebite.
Presently this helpline will serve five states: Andhra Pradesh, Madhya Pradesh, Assam, Puducherry, and Delhi.